Dumalex

Warranty & Retrun Policy

Warranty Policy
The Dumalex M1 Led camping light lantern comes with a manufacturer's 12-month warranty. If you encounter any problems with your product during this time period, simply return it to where it was purchased for a brand new replacement. If you cannot contact your retailer, then please email us at support@dumalex.com for assistance.

How to Return
1. Obtain a Return Merchandise Authorization (RMA) Number
All returns must have an RMA number for processing. Contact your reseller or email support@dumalex.com for assistance. RMA's are valid for thirty (30) days from the date of issue.

2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Dumalex Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

3. Repack in original packaging
All contents in the original package must be received, including, but not limited to; all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange.

If you purchased Dumalex M1 from our Amazon Official Store and want to inquiry an return, just follow Amazon guildeline to retrun the item.


For customer service please contact: support@dumalex.com